Questions to Ask When Renting a Home
We’re The Triad’s Pet-Friendly Rental Company!™
Choosing the Right Rental Property and Manager
Are you ready to find the right home for you and your pet?
Want to rent from a company you can trust?
Whether you have questions about the application process, home maintenance, or more, we have you covered!
Common Tenant Questions & Answers
Application Process
What is your application process and screening criteria?
At Duffield Properties, we strive for a straightforward and transparent application process. Here’s a breakdown of our screening criteria:
- Background Check:
We conduct a thorough background check. - Tenant Verification: We contact your previous landlord(s) to verify your rental history, including timely rent payments and adherence to lease terms.
- Employment Verification:
We contact your current employer to verify your employment history. - Credit Check:
We review your credit report to assess your financial responsibility and ability to meet monthly rental obligations.
Please note that we cannot approve applications from individuals with a history of bankruptcy, eviction, or felony convictions within the past 5 years.
Are there any deposits or non-refundable fees, and what are they for?
Fees and deposits will vary by property. Here’s a breakdown of the deposits and fees you may encounter:
- Security Deposit:
This refundable deposit is held to cover any potential damages to the property that may occur during your tenancy. If you maintain the property in good condition, your security deposit will be returned at the end of your lease. - Pet Fee:
This non-refundable fee covers additional cleaning and potential damages caused by pets.
How long does it take to process an application?
Your background and credit checks can be completed in approximately 1‒3 hours. We ask that you prepare both your current employer(s) and current landlord to receive a call from us. The sooner they can your verify employment and current housing, the sooner your application process can be completed.
Do you process applications in the order they are received?
We try to process applications as soon as they arrive. Once an application and verification are completed, we’ll make a prompt decision. If we are unable to verify your current employment and/or tenancy, this may jeopardize your application.
Are utilities included?
This varies based on the property, but your lease will outline all specific terms.
What payment methods will you accept for rent?
You can conveniently pay in your Tenant Portal via bank draft (ACH) for no additional fee. You can also pay via debit or credit card with a small processing fee.
What is your late fee policy?
A late fee of 5% of the monthly rent will be charged if rent is not received by the 5th of the month.
What if I have a low credit score?
While a good credit score is preferred, a low score is not always a deal-breaker. We consider factors like income, rental history, and references. Sometimes, a larger security deposit may be required to offset a lower credit score.
Maintenance & Repairs
Do you offer any assistance packages with items around the house that aren’t owner-covered?
Yes! Our assistance package includes services like changing filters, hanging TVs, replacing light bulbs, performing basic yard maintenance, and more. These services will be added to your next month’s bill.
What if I see some bugs?
We take pest control seriously and provide seasonal and as-needed treatment for all of our properties. Let us know if you spot any bugs, and we’ll send someone out as soon as possible. Please note that poor cleanliness can attract pests; if the pest control company determines that the issue is due to cleanliness, you may be billed for the service.
Who typically makes repairs?
We have a skilled team of licensed professionals available 24/7 to handle repairs. This includes handymen, plumbers, and HVAC technicians ready to respond to any situation. Please note that the Duffield Properties team and any hired professionals will not manage any repairs needed to tenant-provided home decor.
What is your emergency response time?
Emergency response times vary depending on the situation. Typically, we respond within 1 hour to 1 day, depending on the nature and timing of the emergency.
How much notice do you usually give before you or your representative shows up at the property?
We try to give at least 24 hours’ notice for routine services. However, we may need to schedule sooner to address emergency maintenance issues efficiently.
More Questions
What is your subletting policy?
We do not allow subletting of any kind.
What is your pet policy, and do you require a pet fee or deposit?
Most of our properties are pet-friendly! If your property allows pets, the fee is $450 per pet. This is a non-refundable fee.
Do I need home renter’s insurance?
Yes, renter’s insurance is a required part of your lease. Failure to maintain insurance coverage will result in a default under your lease agreement. We can recommend an insurance company provider, if needed.
Would you live here?
Absolutely! We’re proud of all our properties and truly believe they are exceptional places to call home.
Do you allow early lease terminations and, if so, what are the fees?
Yes, we understand life happens; so, we do allow early lease terminations. However, you’ll forfeit your security deposit and must continue paying rent until we find a new tenant.
Will I be able to renew the lease if I want to, or go month-to-month after the first lease term expires?
We value long-term relationships and hope you’ll choose to stay! Typically, we offer a one-year lease renewal. However, if you prefer a month-to-month tenancy, we can accommodate that with a slightly higher rental rate.
From top to bottom and inside and out, we take great care and pride in property rentals, maintenance, and management.