Questions to Ask a Property Management Company
We Manage Your Property. You Live Your Life.™
Choosing the Right Manager
Homeowner FAQs
Whether you’re curious about choosing the right manager, maximizing your investment, or streamlining day-to-day tasks, we’re here to guide you every step of the way. With our commitment to protecting your Triad property and delivering exceptional service, you can trust us to manage the details while you focus on enjoying your life and building your wealth.
Services & Fees
What Services Do You Provide?
We offer comprehensive, turn-key property management services:
- Property Management
- Broker Price Opinion of Rent
- Reserve Studies for budgeting purposes
- Tenant Placement
- Handyman and Repair Services
- And more
What are your management fees and how are they calculated?
Our management fees start at 10% per month. For tenant placement, we charge one month’s rent.
Do you charge any additional fees for specific services?
How do you advertise a property?
To ensure maximum exposure, we advertise your property on top platforms like Apartments.com, Homes.com, Zillow, MLS, and other online mediums.
Tenant Screening
What is your tenant screening process?
We conduct thorough screenings to ensure quality tenants:
- Background checks
- Tenant verification (We’ll also contact previous landlords to verify both payment history and cleanliness.)
- Employment verification
- Credit checks
- PetScreening.com
We do not approve tenants with a bankruptcy, eviction, or felony within the past 5 years.
How do you verify tenant income and credit history?
All potential tenants must provide pay stubs or a letter of hire and consent to our background check process.
Maintenance & Repairs
How do you handle maintenance requests?
Do you use in-house maintenance staff or third-party contractors?
What is your emergency response time?
Communication & Reporting
How often will you provide me with updates on my property?
- Monthly owner statements
- Maintenance updates
- Quarterly home inspections
- Any time you contact us with questions
What communication channels do you use to contact owners?
We communicate with owners via phone, email, text, or WhatsApp, based on your preference.
How do you handle tenant concerns and complaints?
Rent Collection
How do you collect rent?
What steps do you take to address late payments?
What is your policy on evictions?
Property Management Experience
How long have you been in business?
Can you provide references from previous clients?
Legal Compliance
How do you stay updated on local rental laws and regulations?
Are you familiar with Fair Housing laws?
Lease Agreements
What is included in your standard lease agreement?
Each lease agreement may vary slightly based on the property and its amenities. However, all leases include standard terms:
- No smoking on the property
- No unauthorized tenants
- No painting (inside and/or outside) without prior written permission
- No property alterations (inside and/or outside) without prior written permission
How do you handle lease renewals?
If tenants are in good standing, we make every effort to keep them. We begin the renewal conversation 60 days before their lease expires. Once tenants indicate they are moving out, we list the property 30 days before their move-out date to minimize vacancy. We also time leases to expire during high-probability rental times of year, so that your property is less likely to be vacant for an extended period.
From top to bottom and inside and out, we take great care and pride in property rentals, maintenance, and management.